Lanz Heating & Cooling
  • Champaign, IL, USA
  • Competitive wage
  • Full Time

Health insurance, retirement benefits, paid vacations and holidays, career advancement opportunities, and the chance to work with a well-trained and supported team.


Lanz Heating & Cooling is looking to add a full-time Home Services Dispatcher to our Champaign, IL team. Are you great on the phone? Do you enjoy providing fantastic customer service in a fast-paced office environment? Are you interested in starting a career with a stable and respected company? If so, keep reading!

We offer a competitive wage, depending on experience. You would also be eligible for our generous benefits which include health insurance, retirement benefits, paid vacations and holidays, career advancement opportunities, and the chance to work with a well-trained and supported team. If this sounds like the right opportunity for you, apply today!

 

ABOUT LANZ HEATING & COOLING

Family-owned since 2002, we are now a leading heating and air conditioning contractor with a fleet of about 36 trucks that provides HVAC, plumbing, underground solution, pipelining, duct cleaning, & dryer vent cleaning services for both residential and commercial customers. While we have grown quickly, we take great pride in maintaining our mission statement. Our core values are honesty, integrity, innovation, teamwork, excellence, and development. We strive for efficiency, comfort, and peace of mind for our customers, which is why we design it right, install it right, and maintain it right. We put in the effort to take care of each job correctly the first time because that's how we ensure our customers' needs are met.

Moreover, we maintain a culture that's attractive to current and future employees. Teamwork is the source of our strength. Change is essential; we will always embrace it. We encourage our teammates to be innovative and responsible; we empower them to grow, contribute, and accomplish. "You don't need a title to be a leader." We offer our well-trained and supportive team competitive pay, great benefits, and career paths.

 

A DAY IN THE LIFE OF A HOME SERVICES DISPATCHER

As a Home Services Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or on your computer. Your friendly and capable demeanor comes through as you receive incoming client phone calls and dispatch service calls to field technicians. You strive to create a schedule that provides prompt, convenient service while maximizing our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.

You also make phone calls to inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. Afterward, you use your excellent customer service skills to verify that services have been performed appropriately and clients are satisfied. You are also happy to complete tasks such as the weekly budget revenue reports, promoting Lanz Comfort Clubs, and a variety of office duties. You feel good about ensuring that our clients are taken care of, all parties are well-informed, and everything runs smoothly.

 

QUALIFICATIONS

  • High school diploma or equivalent
  • Ability to type at least 30 WPM
  • Knowledge of geographic area served/map reading ability

Do you have strong communication skills and the ability to build rapport? Are you able to multitask to effectively coordinate pending service calls? Do you have a cheerful and positive attitude? Can you present yourself professionally? Are you a customer service rockstar? If so, you may be perfect for this Home Services Dispatcher position!

 

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be a good fit for this office position, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!

 

Location: 61822

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